AI Chatbot Development for Websites & Support
A site assistant that answers properly and knows when to hand off
An AI chatbot handles the questions that arrive before a conversation with your team is warranted: pricing, availability, policies, order status, whether you serve a particular need. Grounded in your real content, it answers accurately and hands off cleanly when it should not be answering at all.
- In your content
- GroundedIn your content
- Availability
- 24/7Availability
- Every question
- LoggedEvery question
Typical stack
- Next.js
- OpenAI
- RAG
- Intercom
- Webhooks
Why this keeps costing you
Decision-tree chatbots frustrate people because they cannot answer anything their author did not anticipate. Meanwhile support inboxes fill with the same twenty questions, and visitors who could not get a quick answer leave without ever making contact.
Inside an AI chatbot we ship
- Retrieval-grounded answers drawn from your site, docs, and policy content
- Lead capture that reads as a natural part of the conversation
- Live handoff to human agents with full conversation context carried over
- Order, booking, and account lookups via authenticated API calls
- Multilingual support with automatic language detection
- Conversation analytics highlighting the gaps in your content
The part most implementations skip
We ground the bot in your actual content and give it firm boundaries. It answers what it can support with a source, captures context for anything else, and escalates to a person with the full conversation attached. We also instrument what people ask, because that log is one of the most useful research assets a business can have.
What you actually receive
- Embeddable widget matched to your brand styling
- Grounding corpus with a refresh process for content changes
- Escalation rules and routing into your support tooling
- Conversation dashboard with search and tagging
- Monthly gap report showing questions the bot could not answer
AI Chatbot Development in your sector
How ai chatbot development plays out in the industries we work with most.
- AI Chatbot Development for E-commerceDeflecting a ticket is not the same as answering the question.
- AI Chatbot Development for SaaSYour documentation already contains the answer. Nobody finds it.
- AI Chatbot Development for EducationStudents study at midnight and ask questions at midnight.
- AI Chatbot Development for HospitalityGuests book at the moment they decide, not during your office hours.
- AI Chatbot Development for HealthcarePatients want to know the process, not a diagnosis.
Common Questions
- How do you stop it inventing answers?
- It answers only from retrieved content, and when retrieval comes back empty it says it does not know and offers a handoff. We test this explicitly with questions we know are not covered in the corpus.
- Can it hand over to a real person?
- Yes, into Intercom, Zendesk, Crisp, or a plain shared inbox — carrying the whole conversation so the customer does not repeat themselves.
- How long does setup take?
- A grounded site assistant is typically live in one to two weeks. Adding authenticated lookups like order status extends that depending on your API.
Often built alongside this
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