Voice AI Agents & AI Receptionists
Answer every call, qualify every lead, book every appointment
A voice AI agent is a phone system that holds a real conversation. It picks up on the first ring at any hour, understands why the caller is ringing, asks the qualifying questions your team would ask, and writes the outcome into the systems you already run.
- Call coverage
- 24/7Call coverage
- Missed leads
- 0Missed leads
- Response latency
- <1sResponse latency
Typical stack
- Vapi
- Twilio
- OpenAI Realtime
- ElevenLabs
- CRM Sync
Why this keeps costing you
Most inbound calls arrive when nobody is free to take them — evenings, weekends, during jobs, mid-appointment. A caller who reaches voicemail rarely leaves one. They call the next business on the list instead, and the lead is gone before anyone knows it existed.
Inside a voice AI agent we ship
- Natural-sounding inbound agent with sub-second response latency and barge-in support
- Qualification flows that branch on caller intent instead of reading a fixed script
- Live calendar booking with availability checks, confirmations, and reminders
- Warm transfer and escalation rules for urgent or high-value callers
- Automatic CRM records with full transcript, summary, and structured field capture
- Outbound follow-up calls for missed leads, no-shows, and reactivation lists
The part most implementations skip
We start from your actual call patterns: what people ring about, which questions decide whether a caller is worth a slot, and what has to happen after the call ends. That becomes a scripted-but-natural conversation flow with explicit escalation rules, tested against recordings of real calls before it ever answers a live line.
What you actually receive
- Provisioned phone number or SIP forwarding from your existing line
- Conversation design document covering every branch and escalation path
- CRM and calendar integration with field-level mapping
- Call transcript dashboard with searchable history
- Two tuning rounds against real production call recordings
Voice AI Agents in your sector
How voice ai agents plays out in the industries we work with most.
- Voice AI Agents for Real EstateThe agent who answers first books the viewing.
- Voice AI Agents for HealthcareNobody should wait on hold to move an appointment.
- Voice AI Agents for Law FirmsIntake calls arrive when a fee earner is in a hearing.
- Voice AI Agents for Home ServicesYou cannot answer the phone with your hands inside a boiler.
- Voice AI Agents for HospitalityThe phone rings hardest exactly when service is busiest.
- Voice AI Agents for AutomotiveMost car enquiries happen after the showroom closes.
- Voice AI Agents for LogisticsMost status calls are answerable from data you already have.
- Voice AI Agents for Financial ServicesClient calls need answering without exposing anything sensitive.
Common Questions
- Will callers know they are talking to an AI?
- The agent identifies itself as a virtual assistant at the start of the call — that is both the honest approach and, in several jurisdictions, the legally required one. In practice callers keep talking because the conversation moves faster than a hold queue.
- What happens when the agent cannot handle a call?
- You define the escalation rules. The agent can warm-transfer to a person, take a detailed message and flag it as urgent, or send an immediate SMS to whoever is on call. It never guesses at something it was not given an answer for.
- How long does it take to launch?
- A single-purpose agent — inbound qualification and booking — typically goes live in two to three weeks. Multi-department routing with several backend integrations runs four to six weeks.
- Can it work alongside our existing phone system?
- Yes. The most common setup forwards calls to the agent only after hours or after a set number of rings, so your team keeps first refusal on every call during business hours.
Often built alongside this
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