Can it quote finance?

It captures the information a finance quote needs — deposit, term preference, part-exchange — and routes it to your business manager. Regulated finance advice is not something an automated agent should be giving, and it is scoped not to.

Is service booking or sales the better place to start?

Service, usually. The call volume is higher, the qualification is simpler, and filling workshop slots produces a measurable return within the first month, which makes the sales rollout an easier decision.

Will callers know they are talking to an AI?

The agent identifies itself as a virtual assistant at the start of the call — that is both the honest approach and, in several jurisdictions, the legally required one. In practice callers keep talking because the conversation moves faster than a hold queue.

What happens when the agent cannot handle a call?

You define the escalation rules. The agent can warm-transfer to a person, take a detailed message and flag it as urgent, or send an immediate SMS to whoever is on call. It never guesses at something it was not given an answer for.

Voice AI Agents · Automotive

Voice AI Agents for Automotive

Most car enquiries happen after the showroom closes.

Buyers research in the evening and call when they are interested, which is usually after your sales floor has gone home. A voice AI agent answers, checks live stock, qualifies part-exchange and finance intent, and books a test drive — so Monday morning starts with appointments instead of voicemails.

Get a Free Assessment See Proof

Call coverage: 24/7Call coverage
Missed leads: 0Missed leads
Response latency: <1sResponse latency

Typical stack

Vapi
Twilio
OpenAI Realtime
ElevenLabs
CRM Sync

Use cases

What this handles for dealerships and service centres

Answer stock and specification questions from your live inventory feed
Book test drives against sales team availability with vehicle held
Capture part-exchange details and route them for valuation
Take service bookings and fill workshop capacity outside opening hours

Evening and weekend enquiries converted into booked appointments instead of missed calls.

Context

The automotive problem underneath it

Dealership enquiries arrive constantly and convert on speed. Stock questions, finance questions, trade-in valuations, test drives, service bookings — mostly repetitive, mostly outside showroom hours, and mostly lost when nobody answers. AI systems capture and qualify all of it.

Enquiries arrive evenings and weekends when the showroom is closed
Service booking calls tie up staff who should be handling customers on site
Stock and availability questions repeat endlessly across every channel
Trade-in and finance qualification is manual before anyone is even in the door

What we build

Inside a voice AI agent

We start from your actual call patterns: what people ring about, which questions decide whether a caller is worth a slot, and what has to happen after the call ends. That becomes a scripted-but-natural conversation flow with explicit escalation rules, tested against recordings of real calls before it ever answers a live line.

Natural-sounding inbound agent with sub-second response latency and barge-in support
Qualification flows that branch on caller intent instead of reading a fixed script
Live calendar booking with availability checks, confirmations, and reminders
Warm transfer and escalation rules for urgent or high-value callers
Automatic CRM records with full transcript, summary, and structured field capture
Outbound follow-up calls for missed leads, no-shows, and reactivation lists

Deliverables

What ships with the engagement

Provisioned phone number or SIP forwarding from your existing line
Conversation design document covering every branch and escalation path
CRM and calendar integration with field-level mapping
Call transcript dashboard with searchable history
Two tuning rounds against real production call recordings

FAQ